Gryphin Advantage

50 Coreslab Drive, Flamborough, Ontario L9H 0B2

Accessibility Standard for Customer Service Plan

Providing Goods and Services to People with Disabilities

The Gryphin Advantage Inc. is committed to excellence in serving all customers including people with disabilities. These procedures outline our requirements for the Customer Service Standard under the Accessibility for Ontarians with Disabilities Act. 2005 (“AODA”). The Customer Service Standard comes into effect January 1, 2012.

Assistive devices

We will ensure our staff is trained and familiar with various assistive devices we have on site or that we provide that may be used by customers with disabilities while accessing our premises.

Communications

We will communicate with people with disabilities in ways that take into account their disability.

Service Animals

We welcome people with disabilities and their service animals. Service animals are allowed on our premises that are open to the public.

Support Persons

A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises.

Notice of Temporary Disruption

In the event of a planned or unexpected disruption to services or facilities for customers with disabilities Gryphin Advantage will notify customers promptly. This clearly posted noticed will include information about the reason for the disruption, its anticipated length of time and a description of alternative facilities or services, if available. The notice will be placed at the main entrance to our premises.

Training Staff

The Gryphin Advantage Inc. will provide training to employees and others who deal with the public or other third parties on our behalf.

Training on policies, practices and procedures affecting the way services are provided to people living with disabilities will be provided to the Office Manager as well as any positions where they are required to deal with the public. Training is developed and delivered to designated employees during new employee orientation.

Training will focus on:

  • An overview of the customer service standard’s plan for Gryphin Advantage Inc. related to the customer service standard.
  • How to interact and communicate with people with various types of disabilities.
  • How to interact with people with disabilities who use an assistive devise of require the assistance of a service animal or a support person.
  • Our accessibility policy, procedures and practices relating to the Customer Service Standard.

Feedback Process

Customers who wish to provide feedback on the way Gryphin Advantage Inc. provides goods and services to people with disabilities can speak with our Office Manager.

Complaints will be escalated and handled by the Office Manager. Customers can expect to hear back within ten business days.

Modifications to this or other policies

Any policy of Gryphin Advantage Inc. that does not respect and promote the dignity and independence of people with disabilities will be modified.